Hello! I'm Genie, the Genova Diagnostics practitioner assistant. I can help with test selection, result interpretation, and specimen prep questions. What can I help you with today? Disclaimer: Information shared here is for general informational purposes and should not replace clinical judgment.

Happy to share what I can. Standard turnaround on GI Effects begins when the specimen is received at the Genova lab, not when it ships. A few things worth keeping in mind: • Turnaround is counted in business days from the date the lab logs receipt • Weekends and holidays are not counted • You can track the FedEx leg directly with the tracking number on your prepaid label For the specific receipt and processing status of specimen #ABC123, I'd want to send you to a teammate who has access to the order management system — I can route this for you, or you can reach Genova client services directly.

Understood, and I'm sorry for the friction. I don't have access to look up the receipt status of a specific specimen. The Genova client services team can pull it up by account in real time: • Phone: 800-522-4762 • Email: info@gdx.net I've also flagged this conversation so they have your context (account #ABC123, GI Effects, sent last week) when they pick it up — you shouldn't have to repeat any of it.

Done. A summary of this conversation, the categorized reason (Account / Billing), and your account number have been routed to Genova client services. They'll reach out to you on the email associated with account #ABC123. If anything else comes up about test selection or result interpretation in the meantime, I'm here.